Refund Policy

Cancellation and Refund Policy
Refund Policy outline the rules and regulations for the use of Focalidea Website Design & Development Services.

In case you wish to cancel your orders placed at, you could do so within 24 hrs of the orders placed. The cancellation would not be done once the work has already been started.
Refund Policy
Focalidea strives to deliver the highest quality products for our clients. No refund will be given if:
The project delays are caused by lack of communication from your end.

Web Design & Development
Web design and web development projects require extensive resources, consume our time and incur a lot of internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. website designs, individual page mockups and smaller design components within a website, enhancements, additional pages, logo design etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, Laravel projects, WordPress Plugin custom development, HTML static websites, Ecommerce websites etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then all amount paid will be retained by Focalidea and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable. If the client has only paid 50% of the project as down payment and if the project is completed more than 85%, then client should pay the full agreed proposal amount to Focalidea, if the project gets cancelled or if the client is not responding within 30 days of completion. No refund can be given in this scenario.

Web Hosting
Web hosting amount paid by the client on an yearly contract can’t be refunded since the payment is made to the 3rd party hosting provider in advance by Focalida and the server is configured as per the needs of the client. Monthly / Quarterly contracts can be cancelled by informing us at least one month in advance before the renewal date. Once the account is renewed, the client will have to pay for the renewed duration. No refund will be made for the remaining period of hosting contact if cancellation request is made after entering the contract period.
Domain registrations
Domain registrations are not eligible for refunds once booking is complete.